Microsoft software assurance support incident submission. Software assurance benefits across microsoft volume licensing programs. Kiefer clients with microsoft enterprise agreements can use the satvs by contacting us and scheduling sessions with kiefer subject matter experts smes. Youll learn how to support desktop apps in many ways, too. Software assurance microsoft partner 500 equivalent employees. Microsoft desktop optimization pack mdop can help you deploy and manage customer environments effectively, and earn the following competency. Software assurance planning services in partner center. Support options for nokia, lumia, and feature phone devices. With software assurance, you get the tools and training you need to do more with the it investments you plan to make as well as those you have already made. Type your software assurance access id and email address you use to access the vlsc and click continue. Adjusted eligibility criteria for software assurance 24x7 problem resolution support with asneeded base support for qualifying customers and.
A few licensing tidbits, and other microsoft product changes, are showing up in obscure places. The government has segmented the software and services into the following categories. Your organizations software assurance benefits administrator receives an access id after clicking activate on the 24x7 benefit in the volume. As of 1 july 2017, extended hotfix support is no longer available through software assurance. Office 2016 professional plus comes with the latest versions of word, excel, powerpoint, outlook, onenote, and publisher as well as access to office web apps and. Make sure that you choose the correct country youre in to be able to contact the appropriate support for your location. License mobility through software assurance gives microsoft volume licensing customers the flexibility to deploy eligible server applications with active software assurance on azure. You may check this link on how you can contact microsoft software assurance about your plan. Specifically, under premium assurance licensing, microsoft will continue to provide critical and important security updates for six years beyond the end of the products extended support phase.
Microsoft software assurance sa is a microsoft maintenance program aimed at business users who use microsoft windows, microsoft office, and other server and desktop applications. The value and benefit gained under microsoft volume licensing programs and through use of microsoft software and services may vary by customer. Software assurance benefits included with microsoft donations. Software assurance handbuch microsoft download center.
Sign into the partner center dashboard select mpn from the menu, then select programs select software assurance enrollment select the planning services program enrollment tab at the top of the page. How to use or renew your software assurance benefits techsoup. New high availability and disaster recovery benefits for. You must agree to the terms at software support service agreement and have a microsoft account, and. Today, microsoft have announced changes to their software assurance benefits. These benefits include free software upgrades, office multilanguage packs, office suites for use at home, and more. Go to microsoft software assurance support page and click on submit request. The changes affect software assurance benefits, appv deployments, exchange online unified messaging. Software assurance training benefit product catalog. Microsofts bill landefeld on software assurance changes. This will take you to the software assurance benefit details page.
Microsoft volume licensing frequently asked questions faqs. Software assurance by product microsoft volume licensing. You will see a green check mark next to any requirements or competencies you have already. Effective july 1, 2016, in markets where the mpsa is available, microsoft no longer accepts new orders and software assurance renewals through existing commercial select plus agreements at the customers next agreement anniversary date. This microsoft office 2016 professional plus open license is an essential tool for individuals and small to mediumsized businesses who want organization and simplicity in addition to fullfeatured, uptodate microsoft software. For more information, see the microsoft product list and product use rights available on the microsoft volume licensing web site. Software assurance benefits include new product version rights, support, license mobility rights, and a unique set of technologies and services. Normally if you need to get support from ms for something it generally has to be a major problem, they arent really there for day to day common problems, thats. Microsoft pulls extended hotfix software assurance benefit. So ubermitteln sie einen supportvorfall fur software assurance. Servers self hosted applications office online services and office online server oos. Microsoft software assurance changes to favor fasttrack. All capitalized terms used but not defined in this licensing manual will have the same meanings.
View your relationship summary and license summary details. Software assurance spans microsoft s range of software products and services, helping you get the most out of your microsoft investment. To our partners, every day, we are learning more and more about the global impact of the coronavirus covid19how the health crisis is affecting our families, employees, and businesses. Um eine anforderung fur telefonischen support oder unbegrenzten. Brand name limitedsources justification for the united. Software assurance by benefit microsoft volume licensing. The software may be purchased with or without microsoft software assurance. While buying enough software assurance does come with certain. Microsoft is leveraging the immediacy and urgency of security updates to force customers into paying for software assurance. Get genuine operating systems do not include software assurance benefits. Microsoft software assurance benefits changes impacting. Software assurance is included with some microsoft products available through techsoup, but it can also be requested on its own.
Ninety days prior to expiration, your vlsc account owner should receive an email from microsoft saying that the benefits are expiring soon. Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training. It is often mischaracterized as maintenance or support. Starting nov 1 st, every software assurance customer of sql server will be able to use three enhanced benefits for any sql server release that is still supported by microsoft. Csp office 365 e1 trial updated to csp office 365 e1 offer. Solved microsoft sa software assurance 24x7 support. This licensing manual provides supporting information for customers with a microsoft products and services agreement mpsa about the account structure, ordering processes, pricing, software assurance and software assurance benefits and other terms. Properly supporting all the moving parts of an ea requires almost 1,100 days of diligence, followup, and customer support. If your organization has or plans to invest in sa, you will need to understand how these changes will impact your ability to accrue, redeem, and consume these benefits moving forward. Roll over the to see entitlement descriptions for individual benefits.
I want you to know from all of us at continue reading responding to covid19. Product entries provide program availability, product conditions, use rights, and software assurance terms. The volume licensing service center vlsc gives you easy access to. Unified support is microsofts topoftheline technical support program for organizations using microsofts software and services. Software assurance is optional and cloud services are not available. Software assurance spans microsofts range of software products and services, including the windows operating system, microsoft office, exchange, sql server, and many others.
The core premise behind sa is to give users the ability to spread payments over several years, while offering free upgrades to newer versions during that time period. Access all your licensing information in one location. Click on the license id for which you want to manage 24x7 problem resolution support. Microsoft office pro plus 2016 and software assurance. The sa support offering is governed by microsoft s current software assurance terms and conditions. Microsoft software assurance sa is a microsoft maintenance program aimed at business. Does my customer need software assurance for all licenses to be eligible for license mobility. Microsoft updates to software assurance sa, beginning february. Microsoft announced today changes to their software assurance sa benefits offerings that will be gradually rolled out starting in february 2020 and fully implemented by january 2022. Just to clarify a bit, you can get 24x7 support as part of sa but you have to be spending a lot of money. Why microsoft software assurance customers never win. To renew your software assurance benefits, request a standalone software assurance product through techsoup up to 90 days before your original benefits expire. Microsoft software assurance benefits for office can help your organization accelerate. Wie erhalt mein team zugang zum technischen support 24x7.
As of october 2016, microsoft has contracted with b2x to provide a variety of assisted support services for nokia, lumia, and feature phone devices. To help verify your companys eligibility to enroll in a specific planning services engagement. Microsoft software assurance training vouchers lrs education. Software assurance programs partner center microsoft docs. The document is frequently asked questions about product licensing. Microsoft software support product help microsoft store. Microsoft assure customer service microsoft community. Get answers to frequently asked questions about software assurance. On the b2x site, you can choose the support option that is most convenient for you to resolve your issue. Weve detailed the changes and explained whats coming down the line with key dates and most importantly, how bytes can help you transition to take advantage of the microsoft cloud with our dedicated training and cloud services. Principles for software assurance assessment in some cases, customer risk management requirements for software assurance assessment may require evidence to support a suppliers claims some may require more insight not only into the software assurance process itself, but also into how it.
Software assurance provides the customer with upgrade rights, support services, deployment tools and training resources. Software assurance is a collection of benefits for microsoft products. For example, you purchase a new computer with a microsoft office oem license. Help with effective and efficient deployment, management, support, and. Aws support has been successfully supporting our customers who run microsoft windowsbased ec2 instances in the aws cloud since 2008 when we first launched windows server on ec2. Microsoft includes two years of software assurance with most volume licensing products it donates through techsoup canada.
Software assurance training benefits help boost productivity by providing indepth, instructorled technical classroom training for it professionals and developers, and opportunities to enhance enduser readiness, all designed to ensure effective and efficient deployment, management, support and adoption of new microsoft software without. Microsoft online knowledge base articles, faqs, troubleshooting tools, and other resources, are provided to help. Software assurance for microsoft server and cloud platform offers problem resolution support and the latest software releases to help you plan, deploy, and use microsoft server solutions. Software assurance working out costs over 4 year period. Software assurance benefits help you take full advantage of your investments in it. Software assurance benefits are not the same as product licenses. Software assurance spans a broad range of microsoft software and services, including windows, microsoft office, azure, system center, sql server, and many others. Help activate and strategically manage your software assurance sa benefits. Amazon web services for microsoft windows server is a secure, and reliable cloudcomputing platform optimized for windowsbased workloads.
With this software assurance benefit, there is no need to purchase new licenses and no associated mobility fees so, you can easily deploy existing licenses on the. Select the product and problem for which you need support. It is a familiar, costeffective, and fully automated environment that can be provisioned quickly, scaling or down depending on needs, and provides extensive options for hardware, software and purchasing configurations. Windows server is not eligible for license mobility through software assurance and must be provided by your chosen authorized mobility partner. With this software assurance benefit, there is no need to purchase new licences and no associated mobility fees, so you can easily deploy existing licences on the. Microsoft provides this material solely for informational purposes. How to contact microsoft with my assure plan microsoft. Participation in software assurance programs, including software assurance training vouchers satv and planning services, provides you an opportunity to grow your business with microsoft enterprise customers. Has microsoft done any studies on the impact that the free supporting and training options with software assurance will have on the company or on the partners offering the training services. Assure software support is available in microsoft store locations for inperson oneonone appointments with a microsoft expert. Click on any software assurance benefit name for a brief description. You have 90 days from the date of computer purchase to acquire software assurance for this oem license. A comprehensive program that includes a unique set of technologies, services, and rights to help deploy, manage, and use microsoft products efficiently, software assurance helps keep your business up to date and ready to respond quickly to change and opportunity. What is the relationship between microsoft and amazon web services.
Software assurance helps boost organizational productivity with 24x7 technical support, deployment planning services, enduser and technical training, exclusive technologies and rights, and the latest microsoft software releases and unique technologiesall in one costeffective. Microsoft software assurance what it is and how it. Haufig gestellte fragen uber software assurance microsoft. You can also get instore personal training and expert advice on purchases. On the create an incident select a payment option page, select use my software assurance agreement. Licence mobility through software assurance gives microsoft volume licensing customers the flexibility to deploy eligible server applications with active software assurance on azure. Microsoft announces changes to software assurance benefits. License mobility is a microsoft software assurance benefit that allows you to bring. Theyre available online to provide your service 247 throughout the us, whenever it works best for you. Software assurance benefits microsoft volume licensing.
Specialized benefits, such as license mobility, support a variety of deployment options with extended license rights that let you deploy existing server. Product licenses do not expire and are valid for as long as you own the product. Software assurance can be purchased on retail or oem licensed products if done within 90 days of acquiring the retail or oem license. How do i license under spla if a single sharepoint server is supporting both internal and external sites. Failover servers for high availability allows customers to install and run passive sql server instances in a separate operating system environment ose or server for. Software assurance for volume licensing includes a range of benefits that span microsoft software and services. Many of our clients use microsoft software assurance training vouchers satvs to help in deploying, managing, supporting, and driving the adoption of microsoft software. Software assurance sa is microsofts discounted offer to prepurchase future upgrades of the software title one carries sa on. Mdop virtualization technologies help you personalize the user. Your esa should reearn the right to support your agreement every. Fixed lifecycle policy microsoft lifecycle microsoft docs. Visit microsoft software assurance or contact your microsoft volume licensing reseller.
Mdop is a benefit of windows software assurance for volume licensing customers. Software assurance spans microsofts range of software products and services, helping you get the most out of your microsoft investment. Steven, i n simple terms, what exactly is software assurance and why is it so important with microsoft licenses sk. Software assurance helps keep your business up to date with a unique set of technologies, and services, and rights to maximize your microsoft investment. Software assurance leitfaden microsoft download center. Microsoft to offer premium assurance for servers adding.
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